Returns & Exchanges
Jacques Solovière Paris offers a 14-day return window from the date of delivery for all unworn footwear in original packaging. Please ensure items are returned in pristine condition to qualify for a full refund or size exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the shoes in their original dust bags and blue shoebox, ensuring all protective materials are included to prevent damage during transit.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of the original shipping carton.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing